Media-Convert

Media-Convert is a free software that allows media file conversion without downloading software.

Scanner in the college

The scanner in the Media Development room (#3100) can be used by both students and faculty.

Repairing Corrupt Word Files

Repair My Word is a data recovery program for Microsoft Word documents. It is designed to recover text from damaged or corrupt Word files (.doc files) that will not open normally. The recovered text can then be saved as an error free Microsoft Word document. Repair My Word is a data recovery program for Microsoft Word documents. It is designed to recover text from damaged or corrupt Word files (.doc files) that will not open normally. The recovered text can then be saved as an error free Microsoft Word document. This program can be accessed at http://www.repairmyword.com/

Facts about decades

These 2 links provide information about different decades starting in 1800. For 19th Century see http://kclibrary.lonestar.edu/19thcentury.html. For 20th Century, see http://kclibrary.lonestar.edu/decades.html. It provides information about architecture, education and has link to other websites.

PubMed Central and Medline

To limit articles in medline to articles only available in PubMed Central, do a search and add PMC (articles in PubMed central have a ID number that starts with PMC) For example: thalidomide and pmc. However, some articles are not yet available in PubMed Central. In this case it will say [Available on 12/15/09]. So, if you want only the ones that you can see right away, you can do: thalidomide and pmc not [available. it's a little bit complicated but it should work.

MaximumPC magazine

MaximumPC is an online computer magazine that is about PC hardware and software. It is published monthly and can be accessed for free.

WHMIS Certificate Printing

Students are currently asking for help printing out their WHMIS certificates.
Please note that they are not meant to be printed out. The quiz results go electronically to the Health and Safety Officer. She creates the certificates, signs them and sends them to the student's class. If they need them right away they can phone the Health and Safety Officer and then go and pick them up themselves.
Of course, if a student wants an unauthorized copy they can be printed. Highlight the course that has been completed, choose "print certificate", and change the paper orientation to lands

Dodo Birds articles

Here is the link to 2 of the 3 articles on the Dodo Bird. The third article is on reserve.

Dodo Bird, Phoenix, or Urban Legend?
http://www.srmhp.org/0101/psychotherapy-equivalence.html


DODO BIRD VERDICT IS ALIVE AND WELL - MOSTLY
http://www.csun.edu/~gk45683/Lester_Luborsky.pdf

Office 2007 for Students

"Microsoft is making the FULL version of Office 2007 available to students for $64!!

Click here to purchase. You MUST use your myDouglas email address (when you log in to myDouglas, that email address is at the top right of the Mail channel). When you complete the request, an email is sent to the myDouglas email address with a link so you can complete the purchase.

Second International m-Libraries Conference

23rd - 24th June 2009 at the University of British Columbia
Vancouver BC, Canada

"This conference aims to explore and share work carried out in libraries around the world to deliver services and resources to users 'on the move,' via a growing plethora of mobile and hand-held devices. The conference will bring together researchers, technical developers, managers and library practitioners to exchange experience and expertise and generate ideas for future developments."

Youth Vote assignment

Here is a list of books compiled by Lise on youth vote:

Young citizens in the digital age
Youth in Canadian politics : participation and involvement

We have others that cover voter turnout but not specifically youth. E.g.
Get out the vote! : how to increase voter turnout
The Canadian federal election of 2006

We have books that cover the broader concept of political participation + youth. E.g.,
Challenging McWorld

SFU Library has more books on this topic than we do. E.g.
Youth to power : how today's young voters are building tomorrow's progressive majority
Young citizens : young people's involvement in politics and decision making

RefGrab-It

Here's a great way of organizing online papers in your Refworks account. The RefGrab-It tool quickly adds online websites to your Refworks account. No need to type the reference, just "grab it" by clicking on the button in your web browser.

Check out browser specific instructions here

Software in computer labs; Open labs for students

Software installed in computer labs: http://www.douglas.bc.ca/ceit/installed-software.html

Open computer labs at the College have changed rooms. New Westminster is now 6212 and Coquitlam is now A2030.
Amanda

2 New Wiki Projects.

Here's a new wiki application: a new search engine called Wikia Search (Thanks to UBC Academic Search - Google Scholar Blog). Like other wikis, authorship is shared. In this case, selection and ranking are shared privileges. Wikia Search is created by the same creator as Wikipedia, Jimmy Wales. See the full PC World article Wikia Search Opens up to Broad Participation


The Chronicle of Higher Education reports that Encyclopedia Britannica will now share authorship of its articles with the general public in a Wikipedia-like move to increase usage.
Encyclopaedia Britannica Goes -- Gasp! -- Wiki

Encyclopedia Britannica's announcement

(Photo from Flickr cogdogblog, "Obligatory WIki Photo")

Printing problem at Coquitlam campus

I've encountered a few students who had trouble with printing at DL. Haven't seen this problem yet at NW. The problem is when they tried to print a Word document, a "Print Job Billing" dialog box came up asking for a code. But the students still had print jobs left and they logged in with their own Novell.
Dave from CLS came to help a student this morning with this printing problem and got her to log off and log in again. She was then able to print. Dave said that CLS is aware of this printing problem and is trying to fix it. Something related to the server.
Anyway, if you encounter a student with this "Print Job Billing" problem, get the person to log off and log in again to see if it helps.
Sam

Wireless strength at Coquitlam campus

The strength of the wireless network at David Lam is, and always has been, weakest in the Library and in CEIT. The best place to connect is apparently in the atrium.
Patti Romanko

Telephone system switch June 2, 2008

The College has introduced VOIP (Voice over Internet Protocol) into the new buildings C&D as part of the David Lam expansion. To ensure a reliable, single point of contact for telephone/voice systems, services and support, all Douglas College Telephone/Voice systems and services will be transferred from the Facilities Services Department to the Centre for Educational & Information Technology (CEIT) as of June 2, 2008.
What will change?
- The Switchboard, including Lisa Martin’s position will move from its current 4800 location to Room 0600 in the CEIT area.
- Douglas College main telephone number remains the same: 604-527-5400
- The College’s main fax number remains the same: 604-527-5095. The fax machine will be relocated to the foyer of the 3100 CEIT area. You will continue to be advised when a fax comes in and where to pick it up from.
- All telephone/voice mail requirements, customer service, moves, additions & changes as well as cellular phone requests will be handled through the CEIT Help Desk at local 5330 or by email at "Help Desk". This includes all requests related to telephone/voice services for all Douglas College campuses as well as all Training Group locations.
- Facilities/Site services currently provided at the Switchboard not related to telephone or voice systems will remain with the Facilities Services Department. Please send your Building Service Worker (BSW) requests, room set up requirements, Heating/Ventilation as well as general site services requests to:
facilities_nw@douglas.bc.ca or call 5831 for New Westminster campus
facilities_dl@douglas.bc.ca or call 6262/6329 for David Lam campus
- If you require additional information or have any concerns or questions on these changes please contact Rob Linschoten, local 5250 in CEIT or Fernanda Santos, local 5798 in Facilities Services.

T.P.Leonard
Director, Facilities Services

Learning Centre Summer 2008

The Learning Centre is gearing up to serve your students for the summer term. Over the summer, we will continue to provide tutoring in two modes -- on campus and online.
Our hours for on-campus tutoring are posted on the front door of each Learning Centre (NW - Room 2209; DL - Room A1040). On-campus tutoring has some of the following features:
•The focus is skill development in reading, writing, math, basic computer, and study skills.
•The tutoring is provided by weekly appointment rather than by drop-in.
Students who prefer something approaching a drop-in service should use the online service instead (see below).
•We also provide tutoring in course content when we have tutors able to tutor in a given course. Feel free to phone us to find out if we have tutors with background in any given area.
Our online tutoring service has the following features:
•It is mainly geared toward helping students with their writing skills.
oHowever, if students would like other kinds of help online, they should come and talk to us and we can see what we can set up.
•Unlike the on-campus tutoring, online tutoring also provides service in the evenings and on weekends.
•Students can access our on-line tutoring through the Douglas College website (from the home page, the student services page, or the Learning Centre page), or they can use the following web address: www.douglascollege.ca/onlinetutor.
We also have self-help resources, which students can find in the on-campus Centres and online.
If you have questions, suggestions or comments about the Learning Centre, please give us a call:
Faculty
Joyce Cameron loc. 5646
Cecil Klassen loc. 6183
Julia Robinson loc. 5646
New West Services Coordinator
Moneca Faircrest loc. 5705
David Lam Services Coordinator
Kim Longmuir loc. 6165
On-line Services Coordinator
Brigette McConkey loc. 6266

Facebook app for Library catalogue

If anyone is looking for the link to add our catalogue as a Facebook app you will now find it on our Library Catalogue page under "Useful Links".
Debra Flewelling

Student Novell passwords

Good news. Students who forget their Novell passwords are no longer given those annoying temporary passwords. They are now taken directly to a page where they can enter a new one. Of course, we still have to help them because they need to be logged in to do this. Nevertheless, a very small step forward...
Patti Romanko

Pay printing outside Library at Coquitlam campus

There is a new pay print station in Room A2030 at DLam. Students in any of the DLam computer labs now have the option to print to this station.
Donna Stimson

Student ID cards Summer 2008

Monday, May 5 until Friday, May 9, 2008.
Room 3272 at New Westminster from 10am - 4pm daily except Fridays 10am - 2pm.
Room B1250 at David Lam Campus f8:30am - 4pm daily except Fridays 8:30am - 2pm.

Students looking for cards after 4pm should phone our help desk at 604-527-5330. Our help desk with either take the call and get the name, student number and contact information or the student should leave a message with all that information. We will contact the student to set up a time for producing their Student ID Card.
If you are asked to put a new semester decal on a card, make sure that it is current and not old and worn looking. Any students with old and worn cards should be directed to get a new card from the production areas.
Contact Nina Spreeuw (5662) or Kerry Wong (5332).

604.527.5662 spreeuwn@douglas.bc.ca

Assigning ISBN numbers

Please note that the Library has always been the holder of the ISBN numbers for materials published by Douglas College.
These are assigned to us by the National Library and Archives Canada.
If you get any queries about obtaining an ISBN or having CIP completed for a work please direct the person to me.
Carole Compton-Smith

AV technology installed in classrooms

Re: installed classroom technology. The quick reference on this is at the following URL:
http://localweb/Classroom_list/ctl_index.htm
Both NWC and DLC are illustrated at the above link.
e-classroom means the room is equipped with: LCD projector, Computer, VHS/DVD combo player.
laptop ready room means that there's a projector only. In other words the user brings their own laptop.
Tom Childs

Field codes showing on Pay Print Station docs

The problem with Word displaying field codes in the header, footers and citations at the Pay Print Station has been fixed. It seems that Alt + F9 is a toggle switch and moves between showing the codes and showing the regular view. http://office.microsoft.com/en-us/word/HA101004281033.aspx. Let me know if you run across any more problems.

Amanda

Ebsco problems from home and Vista Windows

Problem:
Student is able to log into EBSCO, but when she enters a search query, she does not receive any results. The search interface screen reappears withoutany search terms entered and no results listed. She does not receive the message - 0 results. It is like the database is not "receiving" the search query. She is able to search Proquest and JSTOR - so this is specifically related to the EBSCO databases.
Solution:
Use Firefox as a browser, not Internet Explorer. The bottom line is that it is a problem with IE and the Vista operating system on Ebsco. Not everyone with Vista will experience this problem.
Download Firefox:
http://www.mozilla.org/products/firefox/

Word and Excel: Switching between languages

There have been several instances of students asking for help because "suddenly and unexpectedly" when they type in Word or Excel instead of English the text is showing up as Chinese or Arabic or something else. Once the language has changed even typing in filenames during the save option will show up as non-English text, which can be very worrisome for students!
It turns out there is a keyboard shortcut of ALT+SHIFT that switches between keyboard layouts. If that shortcut gets activated then the text would immediately switch to something else.
Pressing ALT+SHIFT again will move you through the list of different layouts, of which there are probably a number from 7 to 10 installed. Eventually you'll get back to "English (Canada)" which is the default.
Another way to quickly switch back to what you want is to left-click on the blue EN icon (found in the bottom right area of the task bar at the bottom of the screen) and choose the language you want.

Kathy Peters

Line spacing in Word 2007

To change the line spacing from double to single:
With the HOME tab clicked, CHANGE STYLES will be in the upper right. Click on the drop down and choose STYLE SET, then WORD 2003.

Faxing, scanning, CD burning for students at New West

When the Student Society at New Westminster campus is unavailable, the internet cafe across from the Spaghetti Factory by New West sky train station is an option.

As well as internet access, they do faxes, cd burning and scanning which may be helpful to students, particularly on weekends and evenings.
They are open 10-10 during week and noon to 10 on weekends.
I have taped their card inside the photocopy drawer under phone at the NW circ counter, if any student wants to phone for more info.
Jennifer

NW video booklets relocated

The DVD and video booklets that were housed behind the NW circ desk have been moved onto shelving at the end of the video collection in the Audio Visual lab.
The location codes of these items has changed to lln and labeling has been placed on the booklets as well as the videos/dvds reflecting their new location.
A sign reading "Materials to Accompany DVDs and Videos" has been placed above the booklets.
Cathy Grant

Removing page # from first page in Word 2007

A student needs to remove the page number from the first page of their document in Word 2007:
Go to Page Layout
Look for the Page Setup Tab: at the top of the screen
Click the small blue arrow to launch the Page Setup Dialogue Box
Click the Layout Tab
Under Headers and Footers > Click different first page > then OK
Note - If the Different first page check box is already selected, do not clear it. Instead, delete the page number in the First Page Header or First Page Footer area.

Carolyn Soltau

Vancouver Police Dept. report on mentally ill

Link to the recent Vancouver Police Department report on the mentally ill / mental health system in Vancouver: Lost In Transition
Entire Report
http://www.city.vancouver.bc.ca/police/Whatsnew/lost_in_transition.pdf
Executive Summary
http://www.city.vancouver.bc.ca/police/Whatsnew/transition.htm

Carolyn Soltau

New faces in the libraries

Welcome to David Lee-Young, from the Career and Employment Preparation (CAEP) program. David will be with us in the Library at NW beginning Monday February 4 through to February 15 from 8 am to 12 noon each day. Kathleen Peters will be the main contact while David is job shadowing.

New on-call contract librarians:
Olga Kalachinskaya
Baharak Yousefi
Nicole Martin

Carole

Picking up voice mail from another phone

To pick up your voice mail from a phone that is not your own:

Short Directions

5335

* button

your local

* button again

your pass code

p button

Long directions
-dial 5335 (from off campus 604-527-5335)
- press the * to interrupt the "welcome to Jane Doe" message
- you will be prompted to enter your own local
- press * to interrupt the "please leave a message"
- you will be prompted for your pass code
- now you can press p to play your messages.

Word 2007 Double spacing problem

Mmodify the NORMAL style that Word 2007 uses by default when it starts up.
Under the "Home" tab, close to the right side is the Styles section. If you click on the little icon at the lower right of the styles area you'll get a list of styles showing up on the right hand side. Run your cursor over Normal, click the right mouse button, select Modify from the popup menu, and select the line spacing you want for the Normal format (by default its 1.15 with 10pt space after) using the Format button at the bottom of the dialog window. The trick to making the change to Normal style work for all subsequent documents is to make sure the option "New documents based on this template" (just above the format button) is selected before you exit the dialog window - otherwise the option "Only in this document" is selected by default.
Kathy Peters

Blogs Are Increasingly Venues for Scholarship

Check out this recent article in the Chronicles of Higher Education Blogs Are Increasingly Venues for Scholarship, Librarians Are Told which gives one story about the positive impact of blogging on collaborative scholarship.

Colour transparencies at student pay printer

The HP Color LaserJet will allow colour transparencies to be printed at the pay print stations. Place the transparency glossy side down in the manual tray you open at the front of the printer. It doesn't seem to matter what side the colour strip is on. I'll place a simple set of instructions on the front of the colour printer.
Amanda

David Lam Campus bus connection

For David Lam Campus students who come on the West Coast Express, the connecting bus to the college is the C28, and it goes every 15 minutes during busy times. See http://www.translink.bc.ca/bus/39/timetables/ttC28.pdf for the timetable and http://www.translink.bc.ca/bus/39/routemap/rC28.pdf for the route map.

Classroom equipment

Question: What equipment is in the classrooms in the new building at David Lam Campus?
Answer: Available at: http://localweb/Classroom_list/ctl_index.htm (note, this is on the "localweb" and is not available off campus for security reasons)
To navigate here the long way, start at the Douglas College page > Employees > CEIT > Services for Employees - in menu: Classroom Support > Classroom Technology List > organized by campus, click on room number (includes tutorials on how to use some of the equipment)
Katherine Miller

Computer Recycling

If anyone has a computer at home that they are replacing, here is a way to keep the old one out of the landfill. See the Vancouver Computer Literacy Society website:
http://www.vcls.ca/

Colour Printing Available for Students

A colour laser printer is now available at the pay print stations at both campus libraries. The cost is fifty centers per page. Students will simply click on File > Print then choose either the colour or black and white printer. They can do both in one printing session and the pay station will deduct the appropriate amount of money depending upon the printer the job is sent to.

Amanda

Amazon Kindle

New Amazon reading device Kindle (as in to kindle a fire / start a change etc). You can have multiple subscriptions to journals eg New York Times etc and download books from Amazon.
Here is a short video clip on Amazon which you may find interesting.
Permalink for this content
http://www.amazon.com/gp/mpd/permalink/m2S5YCKCJJ64W8:m1KUZNR4TVZSMM
Gretchen

Saving Word 2007 files as Word 2003

If you save in MS Word 2007 there is an x on the extension: name.docx.
To ensure compability of file formats you want to save as name.doc without the x at the end.
Click on the ball, then Word Options at the bottom right and select Save from the left sidebar. Here you can request Save Files in This Format: Word 97-2003...
Amanda

Bibliography creation in Word 2007

It is possible to create bibliography in Word 2007. See http://blogs.msdn.com/microsoft_office_word/archive/2007/10/22/final-paper-time.aspx

Christian Guillou

WEATHER ALERT/CAMPUS CLOSURE INFORMATION

In the event of extreme weather conditions, the College may need to cancel classes and close our campuses for safety reasons.
On days with heavy snow, or other extreme weather conditions, the best way to find out if classes have been cancelled is to check www.douglascollege.ca, or call the information line at 604-527-5452.
You may also listen to radio stations such as: CBC 690AM, CKWX 1130AM, CKNW 980 AM.

Kathleen Elliot joins the Library

I am pleased to let everyone know that Kathleen Elliot will begin as Media Library Technician on December 3. She will be working with Eleanore and Jo-Anne as they prepare to leave Douglas.
Carole

New employee: Rory McIlvenna

Welcome to Rory McIlvenna who begins at the David Lam Library October 30. Rory will be taking the place of Silvana Vettorel who resigned her position to continue in a new career path.
Rory will be at the New West campus on Oct 31.
Carole

Printing attachments from myDouglas

If a student is trying to print something that their instructor put in myDouglas and it seems to be a blank page when you open it, then you have to save to the desktop where you will be able to open and print.
Jennifer

New Tutorial Online

Concept Mapping: How to Start Your Term Paper Research

Tom Childs and I collaborated on a short video tutorial called Concept Mapping: How to Start Your Term Paper Research which is now available on the Douglas College Library website . Thanks to Amanda Michelsen for navigating the technical hurdles to make this happen!

This tutorial can also be viewed via YouTube


The content for this video is based on Langara College Library's print handout, Mind Mapping and Word Work written by Judy Growe and shared through the Creative Commons Share Alike licence. This new, modified tutorial has been shared with the library community through our participation in ALPS LINK.


Katherine Miller

Second Life wiki

http://dclibrary.pbwiki.com/
Click on the hyperlinked title to access info on Second Life. There is some general background information located here, and the beginning of a list of some educational spots of interest.
Please feel free to contribute to this wiki, the password is doug.
Katherine Miller
Librarian Douglas College Library

Double Sided Printing

Here is how to set up double sided printing at each individual computer and printer to which it is connected. It will work at your office computer as well. Note that this setting will stay, even when the computer is rebooted or a different login is used.
1. Start button, lower left.
2. Settings Printers and faxes.
3. Right click on icon of the printer which you want to set for double sided printing, choose Properties Device Settings.
4. Scroll down and under "Installable Options" look for Duplex Unit (for 2-sided printing): Not Installed.
5. Click on Not Installed, and change the drop down to Installed.
6. At the bottom, click on Apply, then close.
7. When printing a document, the user must choose either Properties or Preferences, and under either Layout or Finishing, choose to do two sided printing of that specific document.

MS Office 2007 tutorials

MS Office 2007 tutorials:
http://www.douglas.bc.ca/ceit/techtrain/tutorials.html

Piotr Kisiel, Director
Centre for Educational and Information Technology

Getting familiar with Microsoft 2007

This link is handy if you get frustrated trying to find a command using Word, Excel or Power Point in Microsoft 2007.
Going into these will lead you to the 2003 to 2007 command reference guides which are interactive pages allowing you to compare the two.
http://office.microsoft.com/en-us/word/HA100744321033.aspx?pid=CH100487431033
http://office.microsoft.com/en-us/excel/HA101491511033.aspx?pid=CH100648241033
http://office.microsoft.com/en-us/powerpoint/HA101490761033.aspx?pid=CH100668131033
Have a go.

Patrons unable to access library record or databases off campus and are getting the message "Sorry, your code is not unique."

It can be that an Employee has both a student record (if taking courses) and an employee record each with the same Patron ID number. Refer them to the circulation desk.
Thanks,
Gretchen

Blackboard problems

We are still experiencing some technical difficulties with the Blackboard (WebCT) application. We’ve taken many corrective steps to address the instability of this software. Extensive tuning of the application has resulted in the software remaining functional for longer periods of time. However, we’re still experiencing difficulties early in the morning, around noon or around 4:00 PM. When Blackboard (WebCT) services become unavailable, we are able to restart them within one hour.
We recognize that this is only a temporary fix and want you to know that the software vendor (Blackboard) is actively working on a permanent solution as many other higher education institutions are currently affected by the same problem.
A similar announcement for students will follow in myDouglas.
If you have any questions about this outage, please feel free to contact the Help Desk at extension 5330.

New Databases

1. Business Source Complete http://www.douglas.bc.ca/library/Business_Source_Complete.html
This database replaces ABI Inform which has been cancelled. Business Source Complete is an enormous database with full text articles, market research and industry reports, company profiles and SWOT analyses (detailed information about a company's strengths, weaknesses, opportunities, and threats).

2. CBCA Complete http://www.douglas.bc.ca/library/period_cbca.html
Before this upgrade we subscribed to CBCA Reference and CBCA Business. Now with CBCA Complete we have gained CBCA Current Affairs (which includes newswire stories) and CBCA Education. CBCA Complete also links to full text in Canadian Newsstand.

3. Child Development and Adolescent Studies http://www.douglas.bc.ca/library/period_cdas.html
Contains citations and linked full text, with indexing back to 1927 of all of the issues of Child Development Abstracts & Bibliography. Currently updated with indexing of journals, technical reports, books, book chapters, theses and dissertations.

4. IIPA Full Text: International Index to Performing Arts
http://www.douglas.bc.ca/library/IIPA_Full_Text__International_Index_to_Performing_Arts.html
A performing arts journal database of 242 indexed titles and 84 full text titles covering dance, film, drama, television, the arts and entertainment industry, stagecraft, magic, musical theatre and performance art.

5. JSTOR http://www.douglas.bc.ca/library/period_jstor.html
We have added the JSTOR Arts & Sciences III, IV, and Complement collections to our previous Arts & Sciences I and II collections. Note that as a result we now have the complete JSTOR Music collection of 32 titles.

6. Project Muse http://www.douglas.bc.ca/library/period_muse.html
Full text of over 300 journals from 60 scholarly publishers, including University of Toronto. Humanities, arts and social sciences journals back to 1993.

7. ScienceDirect College Edition http://www.douglas.bc.ca/library/period_sciencedirect.html
We have added the Physical Sciences Journals collection to our previous Health and Life Sciences and Social and Behavioral Sciences collections. Indexing and full text back to 2001.

8. SocINDEX with Full Text http://www.douglas.bc.ca/library/period_socfulltext.html
A sociology research database that contains the full text of 397 'core' coverage journals dating back to 1908, and 150 'priority' coverage journals. Also includes the full text for more than 720 books and monographs and 6,743 conference papers.

9. SPORTDiscus with Full Text http://www.douglas.bc.ca/library/period_discus.html
We have upgraded to the full text version of SPORTDiscus. SPORTDiscus with Full Text is the world's most comprehensive source of full text for sports and sports medicine journals, providing full text for 380 journals. Of those, 238 are not found with full text in Academic Search Premier, Health Source or Biomedical Reference Collection. Full-text coverage dating back to 1985.

10. QuickLaw
http://www.douglas.bc.ca/library/period_quicklaw.htmlThe Library now offers college wide access to QuickLaw, available to all students and employees, without the previous limitation to only Criminology students and faculty. Quicklaw is an online research service for Canadian legal information including both legislation and law reports.

Career Cruising password

Just a reminder that the password and user name for the Career cruising link from the library homepage is :

douglas
careers

New Library Employees Fall 2007

NW:Jane Perry will be working - Monday - Thursday, 1.30 pm to 9.30 pm through to the end of October. (Jennifer Matthews is expected back at NW beginning November.)

Debbie Smith will begin as our Saturday staff person at NW on Sept. 8.

Katherine Miller is a contract librarianswith us for the year through to August 31 2008.
Celia Brinkerhoff will begin as a contract librarian next week.

As well as Robin Ripley opting to spend more time with her art work and not work at the Library, Valerie Patrick, contract librarian, will begin to lessen her hours at Douglas over the next month or so since she has taken a full-time position with the Vancouver Island Regional Library based in Nanaimo.
And, we will miss Sandra as she begins her appointment with the DCFA. Her position there is 7/8 'ths of her job so she will not be working in the library again until the new year.
Thanks to everyone who has helped to get these changes in place.
Carole

OPAC errors - how to report

I you find a word in our catalogue that is a typo or is misspelt, report it here:
http://library.douglas.bc.ca/library/catfeedback.html

Office 2003 to Office 2007 for employees

As part of the conversion from the Office 2003 to the Office 2007 suite, we will be installing a small Microsoft utility on all employee machines over the next few days. This will be done over the network and will require no intervention on the part of most users.
With this utility you will now have a way to open documents created in Office 2007 using your current 2003 environment. The utility will self-install the next time you reboot/power-on your Windows 2000 or XP computer.
As mentioned in our newsletter, the long-term plan is to convert all employees over to the 2007 suite but that will take some time. The newsletter also has a link to Microsoft in case you want to install the utility on your home computer.
Please note: If you are sharing Access files, do not upgrade them to the 2007 version. The provided utility will not be able to make them readable for 2003 users. All other Office 2007 applications will now be useable in 2003.
In the event that you need the utility and find it is not present or working correctly, contact the Help Desk by email or call 5330.

Douglas College Help Desk
Centre for Educational and Information Technology (CEIT)

World Cat lists

Worldcat.org now offers a new feature. You can set up a free account and create your own lists which you can keep private or share openly with others.
http://www.oclc.org/emailcontent/articles/worldcat/updatesoffers.htm
Gretchen

Instructor inquiries re classes when Lisa is unavailable

Go onto the library website and use the online booking form (which can be found under "Information for Faculty", and then under "Library Instruction").

Or, if they're a little old-fashioned (and you can tell), suggest they email me or phone me at 5198.

Lisa Sim
Instructional Services Technicia 604-527-5198
e-mail: elf_nw@douglas.bc.ca

MS Office 2007 in the College

Microsoft Office 2007 Suite will be installed in the labs at both campuses for the start of the 2007 Fall Semester. This is scheduled to start after the Summer Term final exams and includes the Library and Learning Center.

With MS Office 2007 comes a new document format and file extension that affects current MS Office 2003 applications used in the College such as MS Word, MS Excel, MS PowerPoint. A converter is available that allows MS Office 2003 applications to read MS Office 2007 documents. The converter is being evaluated at this time. CEIT is planning for an automated roll-out of the converter before installation of MS Office 2007 in the labs and in advance of the software being made available for home use in the Bookstore.

Re-allocated PCs (coming out of the labs to replace aging PCs) will be re-imaged and will continue to have as a default MS Office 2003.

Roll-out to admin/support staff will occur on as requested basis and in subsequent PC re-allocations. E-classrooms will continue to operate with MS Office 2003 with the converter installed to read MS Office 2007 documents. E-classrooms will receive MS Office 2007 in the Winter 2008 term.

Documentation material that highlights the differences and new features of the various applications will be prepared over the coming weeks and be available on the CEIT web site via the Douglas College Web site at (http://www.douglascollege.ca/)

Additional MS Office 2007 information bulletins will be distributed via GroupWise and myDouglas.

If you have questions about the roll-out of MS Office 2007 in preparation for the Fall term, please feel free to contact the HelpDesk at 604.527.5330 or helpdesk@douglas.bc.ca

On Order Items Notification

Once requested material is officially "on order" it shows up in the online catalogue, with text in the holdings area of the OPAC display saying something like "1 copy ordered for A/V Lab - New West on 15-05-2007 " or "1 copy ordered for Upper Level - New West on 02-04-2007 ".
Patrons/Staff can't put a hold on material that is "on order", in part because we don't know when or even if it will ever arrive. Filling out a rush request form for material that is "on order" is really just a manual way of trying to put a hold on it, and unfortunally doesn't work because Tech Services can't rush something that hasn't arrived yet and we have no good way to keep track of these requests while waiting for what might be weeks or months for something to arrive.
So, please don't fill out a rush request form for material that is "on order". In VERY RARE circumstances we might be able to expidite an order to get it in a bit quicker, if it is available, but it would have to be a pretty exceptional circumstance for us to be able to rush an order, and generally we have to pay a fee to do this.

There is something you can suggest to patrons who would like to get the "on order" material when it arrives. Our Innovative library system supports something called "preferred searches with notification of new arrival" which patrons/staff can set up under their account. You can set up a search for a specific title that is currently "on order" and when it has been catalogued by Tech Services you'll receive an email that tells you its now available. The Innovative system checks the preferred searches every Monday morning at 4am and sends out any notification emails at that time.
To learn more about this notification service, see our web page http://douglascollege.ca/library/current.html#Catalogue under the section titled "Setting up a Current Awareness Service for the Library Catalogue".
If you have any questions about this, feel free to email me.

Kathleen (Kathy) Peters
Operations Supervisor - Technical Services
Douglas College Library - New Westminster Campus
(604) 527 - 5260
petersk@douglas.bc.ca

Coquitlam Student Society hours

The Student Society hours listed on the website are incorrect for Co.quitlam campus.
The hours will change every week and will be posted on the door at the Student Soceity office, which is temporarily located in Room A1270 down the North side hallway.
They will be open Monday - Thursday 8:30 - 3:00 pm at a minimum, and will be closed every Friday.
They continue to have a FAX machine for students to use. Note that colour copying is only available at the NW Student Society office.
Donna

Fast Trax disputes

Mike Proud no longer works at the college (he has taken a job elsewhere) so if a student wants a Fast Trax sticker but appears to be ineligible for one and wants to dispute it please refer them to Rob Linschoten in CLS.

Thanks,

Cathy and Donna

Off-campus access login to the Library databases. Also Library Accounts.

The off-campus access login to the Library databases has changed and students and employees now need to enter their student or employee ID number rather than their barcode. This is a nine digit number found on student/employee cards.Employees need to have the new colour employee card or find the nine-digit employee number at the top of their pay advice. This is the same number used to access myDouglas.

As a result, we are now able to block access to the databases from off campus when a student record has expired, but this does not include Patron 2 & 3 (employees).
If you receive any calls from students who can't access the databases, please first make sure they are using their Student number rather than their barcode. If that is not the problem than ask them to log on to "My Library Account" and look at the date underneath their name. If they are not attending school this semester than their record will show the expired date and you can explain that due to licensing restrictions on the databases only current students have access.


We have changed the way patrons log on to their library record, place holds, and access the databases from off campus. They now enter their student/employee number(Patron ID field in Milcirc.) rather than their barcode number.

Deb Flewelling

Fax Service, Colour Photocopies and Transparencies Available to Students at New Westminster Campus

NW Student Union has a colour photocopier at a cost of $0.35 per page. Service is available to 4:00 p.m. Also transparencies at $0.50 per copy for colour photocopying.

A fax service is free to members (our students) if it is for local calls - long distance will be $0.75 per page.
Vivian Ng

E-STAT searching

Three best ways to search E-STAT:
1. Use the Search CANSIM or Search Census functions for keyword searches:
For CANSIM: http://estat.statcan.ca/cgi-win/CNSMCGI.EXE?CANSIMFILE=EStat\English\CII_1_E.htm and
For Census: http://estat.statcan.ca/cgi-win/CNSMCGI.EXE?ESTATFILE=EStat\English\E-Main.htm
2. Use the CANSIM Table Directory. This directory lists all tables, alphabetically by subject and then numerically. It includes current and terminated tables. A link to the Directory can be found at the bottom of the CANSIM search screen (scroll down) or through the User Guides link on the E-STAT sidebar.
3. Search using The Daily. Click on The Daily link on the statcan.ca sidebar. If there are CANSIM tables relating to your search topic, they will be listed near the end of The Daily articles. DO NOT click on these links — clicking on links in The Daily will take you to the commercial ($) version of CANSIM. Copy down the table numbers and go through E-STAT to access CANSIM.

Marion Smith, Education Consultant, Statistics Canada

Douglas College Fact Book

We've had a number of questions about College and library statistics this semester and many of them could be answered with the College Fact Book. So, I've added a link to the Fact Book on the About Us page. http://library.douglas.bc.ca/instres/annual_data/factbook.html
Dianne

Pay Print at NW

At the New Westminster campus often one or both of the pay print station computers is off or the print program shut down. It's hard to find the program again so all you need to do is reboot and the computers will automatically login and launch the necessary application.
Amanda

Textbook Buyback options

If students ask about how they can get money back for their textbooks, there are several options available;
1. Through the Douglas College bookstores. See http://library.douglas.bc.ca/services/bookstore/books/usedbooks.html The dates this semester are Monday, April 16 - Friday, April 20 9:00 am - 4:00 pm.
2.Through ABE Books online, see
http://www.abebooks.com/docs/Textbooks/buyback.shtml

Community borrower renewal

The # of renewals for a Community Borrower is 8, (for 2 week material and 1 week material). Renewals are 2 days before due date. In the Circ manual, registration guidelines there is a sheet called Loan rules. Renewal limits for materials are listed by loan rule name.
Gretchen

Douglas College Employee Publications

The Library Lobby at New Westminster will have a special display of books both those published by Douglas College Authors, and other books that have been banned over the years to celebrate Freedom to Read Week. And,
On Thursday, February 22 at 12.30 pm Susan McCaslin, long time English instructor at the College will read from her works in the Library Lobby.
Additionally, Tom Whalley, Scholarly Activity Co-ordinator, and the Library are pleased to announce the launch of a new web access to works by Douglas College employees. See the attached information page on how to access and submit scholarly works and other media to this site.
http://www.douglas.bc.ca/library/Douglas_College_Employee_Publications.html
Carole Compton-Smith
Director, Learning Resources

Alumni Borrowers

We have a new category of borrowers--Douglas College Alumni. Alumni are defined as those having graduated from a program of any length, or have taken 30 credits in general studies.
The Alumni Officer will be attending every graduation offering graduates the opportunity to have their Alumni Identification cards made. Past graduates may also call the Alumni office at 6171 to make an appointment to have a card made. The Alumni page on the College website will be updated soon, once it is you can refer graduates to the information there.
The Alumni cards are their library cards and must be presented to register and borrow with us. They look exactly like students cards but clearly say "ALUMNI". The cards do not expire, but their patron record will still need to be updated at the end of each semester. Alumni have the same privileges as Reciprocal Borrowers (5 items at a time, AV Software only used in the library, intercampus transfer of available material only).
For a more detailed explanation of services, please the new PType 8 guidelines, attached. I'll send a photocopy of a sample Alumni card around to the circulation staff at both campuses.
Feel free to ask Cathy or I if you have any questions.
Donna

Wireless at Coquitlam

At Coquitlam the wireless was not working at full strength. 2 of the 3 pods were not working so people were having difficulty logging in to the net whether they were using their own computers or the library computers.
The Vernier log-in screen should have come up, but didn't. This means the wireless signal was too low to initiate the wireless connection.
The wireless signal can be checked by touching the wireless icon on the bottom of the screen. If it says "too low" then get Systems to check the wireless capacity.
If the Vernier box does not appear, you can also try going to "Start" then "Programs" then "Novell common". Click on "Novell Login" and try to login to the wireless that way.
Theresa Kenkel

Printing Internet Explorer

Often when printing from Internet Explorer the web page will be cut off on the right hand side. To get as much content on one page as possible you can edit the margins in I.E. by going to File > Page Setup > and entering 0 in all four margin boxes. It will accept these numbers but in reality will default to its smallest allowable margins: 0.25, 0.25, 0.25 and 0.19. The only detractor is that you will then lose both the header and the footer which means no URL, page title, date or number of pages. This could come in handy when printing maps or charts or when you just need all the wording printed off in one piece.

Amanda

Equipment training for students and faculty

The library will no longer require training from students when they borrow camcorders. But getting training from CLS or from the Library is highly encouraged. If you offer camcorder training to a patron, please put a note in the patron record so we'll have the information for future reference.
Patrons may request one-on-one or small group training from the Library when they book the equipment. Sometimes, we do drop in training as well depending on staff availability. We don't generally offer equipment training between 12 to 2 pm from Mon to Fri because it is a busy time. However, staff can use their judgement to provide training as necessary if it isn't busy during this period.
Sam Cheng

AV Equipment Loans

We will no longer require "training" cards from students when they wish to book or borrow audio visual equipmen.t However, getting training from CLS or the Library (when possible to accommodate) is highly encouraged.
Camcorders may be borrowed for up to five days. Any student request for longer than five days - please discuss with a supervisor. The loan period for camcorders may be up to 1 week depending on the needs of the student.
Carole and Sam

Computer Assistance Availability

CEIT Fall 2006 Hours
CEIT HelpDesk (phone 5330 and email helpdesk@douglas.bc.ca):
Monday to Friday 8:00AM to 8:00PM
CEIT Counter Services and Student ID cards:
DLC (B1250): Monday to Friday, 8:30AM to 4:30PM
NWC (6218): Monday to Friday, 8:00AM to 8:00PM
NWC (3100): Monday to Friday, 8:30AM to 4:30PM
CEIT Field Technician support:
DLC: Monday to Thursday, 8:00AM to 10:00PM;
Friday, 8:00AM to 6:00PM
NWC: Monday to Friday, 8:00AM to 10:00PM;
Saturday, 8:00AM to 4:00PM

New library employees

Welcome to our new library staff.
COQUITLAM
Jennifer Matthews begins tomorrow as the replacement for Silvana (who will be away for about a year) at DL. Jennifer's Saturday position at DL will be covered by Michelle Chao. Michelle's original Saturday position will be covered by Kinson Lo. He will also work some evenings at DL while Marilyn is still on leave.

NEW WESTMINSTER
Lisa Sim will begin tomorrow as the replacement for Jannine's position as Instructional Assistant. Ann Kuo will begin on Thursday as the evening position replacing Jennifer. Ann will work Monday, Wednesday and Thursday evening. Robin Ripley will now work on Tuesday evenings.
Rachele Oriente and Jamie Anderson are our two new contract librarians.
Gretchen Goertz will take over from Sam as our Borrower Services Librarian in 2007 while Sam is on maternity leave. Gretchen will maintain her Technical Services responsibilities but will not be involved in reference or instruction for the year. That being said Gretchen will work one day a week at Coquitlam and will do a short reference shift while there. She will also continue to teach Frank Leonard's history class. However, the plan is that essentially her time will be spent on TS and Circ.
Carole

Portable A: drives for student use

There is a removable diskette drive at the Information desk at both NW and David Lam for students who need to open their diskettes from a computer without an A: drive. At NW Info desk it sits on top of the CPU. Students can also check out portable diskette drives from Audio Visual.

MS Office in NW ELF

As of October 24, 2006, MS Office 2003 is on the NW ELF machines: Word, PowerPoint, Excel, Access, Publisher, Project and FrontPage. The David Lam ELF will follow suit in another couple of weeks.
Amanda

Online renewal of books - problems

Students have sometimes reported problems renewing their library material online, either in the library or at home. They sign on to their account and then when they click on a button they return to the sign on screen. The reason for this is that their internet browser is not accepting cookies.
t appears that we have this problem at the express catalogue stations. If a student reports this happening in the library, please find out what station they are using and if it is the express stations then direct them to the public computers. If they are at home then let them know to accept cookies. Typically it is under the Privacy tab and then advanced button. If it isn't possible to change the browser setting on the express stations using kiosk mode then we'll have to put a sign at the stations letting students know they can't renew their material there.
Let me know if there are any questions.
Debra

Alumni Borrowers

At the moment we do not have an "alumni borrower type." If you have any queries please explain that we are working with the Alumni Office and CEIT towards the development of an Alumni Card which will facilitate library services. It is projected that we should have something in place by January 2007. Also, please let me know if you have any concerned patrons.
Thanks Carole

Generic Login (Novell)

In order to compel students to use their Novell accounts instead of the generic login, we are going to take off the sign with the generic login info on the public computers. The generic login will still work, but we won't advertise it anymore. For librarians doing a class in the ELFs, if students don't have a Novell account, you can still tell them to log in using libelf#, libelf. If you have someone from the public, you can sign them on from one of the computers near the ref desk using public#, public.

Christian Guillou

PowerPoint printing for students

The easiest way to save is to right-click on the link to the presentation in MyDouglas, then save.
Patti

Students have been trying to print a powerpoint presentation that fills the entire screen when opened and does not allow access to File>>Print. If they download the file and save it to the desktop, it is then possible to print it.
Dianne

Grimm's Tales

There are some students who have to read some Grimm's stories, one of which is called The Twelve Dancing Princesses.
There's a volume of Grimm's stories on Reserve ... but this title is not listed.
I discovered that the story has an alternate title: The Shoes that were Danced to Death - this story is in the book.
Susan Ashcroft

Pay Print Stations

The pay print stations at both campus libraries are now working. Students who have used their 300 pages and want to print more, can buy a copy card (the same as the photocopy card) and print. It costs 10 c to print compare to 8 c for a photocopy. The pay stations are located near the entrance of the ELF at NW and near the Info desk at DL with instructions for students for use. Amanda and christian at NW or Donna at DL can assist. There are already some students who have asked if they could print since they have already used their 300 pages.

Christian Guillou

Student ID Card hours

CEIT:CLS production hours for student id cards for the balance of the Fall 2006 semester are:
David Lam Campus, Room B1250
Monday to Friday, 8:30 a.m. to 4:30 p.m.
New Westminster Campus
Client & Learning Services, Room 3100
Monday to Friday, 8:30 a.m. to 4:30 p.m.
CEIT, Room 6218
Monday to Friday, 8:00 a.m. to 8:00 p.m.

FastTrax Information Sheet

FAST TRAX INFORMATION
* Students must be enrolled full-time to be eligible (9 or more credits). They must show up in Banner in form SFAREGQ under term 200630. There are two exceptions to this rule:
· If the student is found under term 200618 they are allowed a sticker regardless of how many credits they have.
· If the student is part of one of the Partnership Agreement programs (e.g. UCFV BA in Psychology). To determine this look in the duotang labeled “Partnership Agreement Programs” to locate their name.
* The sticker is free and is good for one academic year (from Sept - August).
* It is only useable with a Monthly Bus Pass.
* It allows the student to purchase a 1- zone monthly bus pass ($69) and travel through 2 or 3 zones with the Fast Trax sticker attached to their student card.
* It does not offer any discount if traveling within 1 zone.
* There is no concession fare for post-secondary students like they had in high school. They are now considered adults.
Cathy Grant

No employee printing from student network

Employees cannot use their employee account to print from student pc's. Employees need to print from their employee workstation, which can be set up to print to a student printer.
Michelle, CEIT

Ask Me desk NW Library

The Ask Me desk NW Library upstairs will be staffed starting Sept. 11 from 11:00am to 3:00pm each day. I will post the schedule at the circulation and information desks for referral if you are sending students upstairs to find books.
The only exception to the schedule next week will be on Wednesday from 2:00pm to 3:00pm. No one will be scheduled during that time due to the All Staff Meeting.
Cathy Grant

New Reserve Procedures Fall 2006

Reserve procedures have been updated to ensure that items being placed on reserve adhere to the new copyright laws.
New reserve request forms and a "Reserve Guidelines for Instructors" handout are available at the circulation desk and will soon be available on-line as well. There are four separate reserve request forms: photocopy, book/cd, AV, and electronic.
During the Fall semester please refer faculty inquiring about putting items on reserve to Helen or Nargis. If they are not available Cathy or myself can speak to them. If no one is available please give them the appropriate forms and a copy of Reserve Guidelines for Instructors. Do not accept old reserve forms from previous semesters.
If you have any questions please see Cathy, Donna, Nargis or Helen.
Thanks, Donna

Student Printing

On Tuesday, Sept. 5th, the first day of classes, CEIT will start instituting the limit of 300 pages per student per Semester. Students, when trying to print, should see a message telling them how many pages they have (300 pages), how many pages they have left in their account and how many pages they are intended to print. Students trying to print using the generic login shouldn't be able to print. If they want to print they have to use their Novell Account.
Employees who are using one of the public computers, when printing, will be asked to enter an access code. Apparently you can enter anything and it should work. There is no printing limit for employees using a public computer. Regarding the pay station, it should be ready next week.
Because the limit is going to start on Sept. 5th, we haven't been able to test the new system in the library. Hopefully everything will be working perfectly on the first day of classes. Our experience with printing at the beginning of the semester has often been negative to say the least. Let's hope that the new system will work fine. CEIT has a page with info about printing (http://www.douglas.bc.ca/ceit/students/comp_accounts/print_faq.html). The page is also linked on our home page under, What's new - Important printing information! If students want more information or have complaints, they can contact the help desk.

Christian Guillou

Registrar Call Centre information

Beginning July 13, 2006 at 10am the Registrars Office will be changing the Helpline and CE format to that of more of a call center format, rather than the existing helpline formats. This does not effect the CE side of the phone registration system in that all callers will still phone the 5472 local. Where the big change occurs in with 5478 (NW) and 6228 (DLC) helplines. The 6228 number will be discontinued with all callers phoning that line being redirected to 5478 for a short period of time until we are able to get most publications advertising this number re-printed.
Dave Dalcanale
ISA Supervisor
Douglas College Registrars Office
604-527-5652
email: dalcanaled@douglas.bc.ca

Circulating MS Office CDs for Employees

The library now only circulates Microsoft Office 2004 for the Macintosh and the rest of the CDs have been removed from Reserves. However, the College still maintains a license with Microsoft whereby employees may purchase software from the bookstore at $20.00 each for home use only.
Available software includes:
Microsoft Windows XP Professional (operating system) - $20.00
Microsoft Office Professional Edition 2003, including: - $20.00
- Word 2003- PowerPoint 2003- Excel 2003- Access 2003- Publisher 2003- Outlook 2003

Employees who purchase this software are required to fill out a form indicating who they are and what they have purchased. I've placed a copy of this form at the Reserves counter where the lone circulating MS Office CD for Macintosh is housed.

Amanda

Floppy drives

The new computers currently being installed in labs and offices do not come with floppy drives.

Alternatives are USB drives or CD.

With CD, use Roxio as the disc-burning application as it is more flexible than the Microsoft version, especially for re-writable discs.

Computers still equipped with floppies for conversion to other media can be found in most employee workrooms, as well as the MousePads, room B1250 at DLC, 3142 at NWC.

Rob Linschoten

Fitness Centre Access

Beginning May 1st, 2006, employee access to the Fitness Centre, Room #1315 at New Westminster will be free.
Employee Access: Within operating hours employees can either sign-in on a drop-in basis by filling in the binder at the check-in counter or pay a $5 deposit on an Access Card for the semester at the Activities Office, Room #1317.
NW Operating Hours:
Spring Schedule* for May 1 - June 30, 2006
Monday - Thursday: 8:30am to 6:00pm, Friday: 8:30am to 4:30pm
Saturday, Sunday, & Holidays: CLOSED
Summer Schedule* for July 4 - September 1, 2006
Monday - Friday: 8:30am to 4:30pm, Saturday, Sunday, & Holidays: CLOSED
* Closed on Mondays, May 22, July 3, August 7.

NOTE: For employees wanting to use the Weight Room at the Pinetree Community Centre across from the David Lam Campus, they can purchase an Activities Card for $5 at the Pinetree Community Centre Kiosk which is valid for one year from date of purchase. For hours of operation, click on the following link: http://www.douglas.bc.ca/csrw/fitness.htm

Community Borrower Policy Changes

1. Effective immediately: a public library card is no longer required for applying for a community borrower's card. Instead, a photo ID (such as a driver's license, passport or BC ID) is required.
2. Effective on May 1, 2006: max number of items that can be signed out by community borrowers is reduced from 10 to 5. This is in response to the increase in demand of our collection by our students and faculty. CBs who obtain a card ON or AFTER May 1 are entitled to borrow up to 5 items max.
CBs who obtain a card BEFORE May 1 are still entitled to borrow up to 10 items until their cards expire. A note of this will be placed in their records.
3. Also starting on May 1, videos and DVDs are restricted to in-library use only for community and reciprocal borrowers.
Thanks to your attention to these changes in our loan policies. Please let me know if you have any questions.
Sam