Printing problem at Coquitlam campus

I've encountered a few students who had trouble with printing at DL. Haven't seen this problem yet at NW. The problem is when they tried to print a Word document, a "Print Job Billing" dialog box came up asking for a code. But the students still had print jobs left and they logged in with their own Novell.
Dave from CLS came to help a student this morning with this printing problem and got her to log off and log in again. She was then able to print. Dave said that CLS is aware of this printing problem and is trying to fix it. Something related to the server.
Anyway, if you encounter a student with this "Print Job Billing" problem, get the person to log off and log in again to see if it helps.
Sam

Wireless strength at Coquitlam campus

The strength of the wireless network at David Lam is, and always has been, weakest in the Library and in CEIT. The best place to connect is apparently in the atrium.
Patti Romanko

Telephone system switch June 2, 2008

The College has introduced VOIP (Voice over Internet Protocol) into the new buildings C&D as part of the David Lam expansion. To ensure a reliable, single point of contact for telephone/voice systems, services and support, all Douglas College Telephone/Voice systems and services will be transferred from the Facilities Services Department to the Centre for Educational & Information Technology (CEIT) as of June 2, 2008.
What will change?
- The Switchboard, including Lisa Martin’s position will move from its current 4800 location to Room 0600 in the CEIT area.
- Douglas College main telephone number remains the same: 604-527-5400
- The College’s main fax number remains the same: 604-527-5095. The fax machine will be relocated to the foyer of the 3100 CEIT area. You will continue to be advised when a fax comes in and where to pick it up from.
- All telephone/voice mail requirements, customer service, moves, additions & changes as well as cellular phone requests will be handled through the CEIT Help Desk at local 5330 or by email at "Help Desk". This includes all requests related to telephone/voice services for all Douglas College campuses as well as all Training Group locations.
- Facilities/Site services currently provided at the Switchboard not related to telephone or voice systems will remain with the Facilities Services Department. Please send your Building Service Worker (BSW) requests, room set up requirements, Heating/Ventilation as well as general site services requests to:
facilities_nw@douglas.bc.ca or call 5831 for New Westminster campus
facilities_dl@douglas.bc.ca or call 6262/6329 for David Lam campus
- If you require additional information or have any concerns or questions on these changes please contact Rob Linschoten, local 5250 in CEIT or Fernanda Santos, local 5798 in Facilities Services.

T.P.Leonard
Director, Facilities Services