Online renewal of books - problems

Students have sometimes reported problems renewing their library material online, either in the library or at home. They sign on to their account and then when they click on a button they return to the sign on screen. The reason for this is that their internet browser is not accepting cookies.
t appears that we have this problem at the express catalogue stations. If a student reports this happening in the library, please find out what station they are using and if it is the express stations then direct them to the public computers. If they are at home then let them know to accept cookies. Typically it is under the Privacy tab and then advanced button. If it isn't possible to change the browser setting on the express stations using kiosk mode then we'll have to put a sign at the stations letting students know they can't renew their material there.
Let me know if there are any questions.
Debra

Alumni Borrowers

At the moment we do not have an "alumni borrower type." If you have any queries please explain that we are working with the Alumni Office and CEIT towards the development of an Alumni Card which will facilitate library services. It is projected that we should have something in place by January 2007. Also, please let me know if you have any concerned patrons.
Thanks Carole

Generic Login (Novell)

In order to compel students to use their Novell accounts instead of the generic login, we are going to take off the sign with the generic login info on the public computers. The generic login will still work, but we won't advertise it anymore. For librarians doing a class in the ELFs, if students don't have a Novell account, you can still tell them to log in using libelf#, libelf. If you have someone from the public, you can sign them on from one of the computers near the ref desk using public#, public.

Christian Guillou

PowerPoint printing for students

The easiest way to save is to right-click on the link to the presentation in MyDouglas, then save.
Patti

Students have been trying to print a powerpoint presentation that fills the entire screen when opened and does not allow access to File>>Print. If they download the file and save it to the desktop, it is then possible to print it.
Dianne

Grimm's Tales

There are some students who have to read some Grimm's stories, one of which is called The Twelve Dancing Princesses.
There's a volume of Grimm's stories on Reserve ... but this title is not listed.
I discovered that the story has an alternate title: The Shoes that were Danced to Death - this story is in the book.
Susan Ashcroft

Pay Print Stations

The pay print stations at both campus libraries are now working. Students who have used their 300 pages and want to print more, can buy a copy card (the same as the photocopy card) and print. It costs 10 c to print compare to 8 c for a photocopy. The pay stations are located near the entrance of the ELF at NW and near the Info desk at DL with instructions for students for use. Amanda and christian at NW or Donna at DL can assist. There are already some students who have asked if they could print since they have already used their 300 pages.

Christian Guillou

Student ID Card hours

CEIT:CLS production hours for student id cards for the balance of the Fall 2006 semester are:
David Lam Campus, Room B1250
Monday to Friday, 8:30 a.m. to 4:30 p.m.
New Westminster Campus
Client & Learning Services, Room 3100
Monday to Friday, 8:30 a.m. to 4:30 p.m.
CEIT, Room 6218
Monday to Friday, 8:00 a.m. to 8:00 p.m.

FastTrax Information Sheet

FAST TRAX INFORMATION
* Students must be enrolled full-time to be eligible (9 or more credits). They must show up in Banner in form SFAREGQ under term 200630. There are two exceptions to this rule:
· If the student is found under term 200618 they are allowed a sticker regardless of how many credits they have.
· If the student is part of one of the Partnership Agreement programs (e.g. UCFV BA in Psychology). To determine this look in the duotang labeled “Partnership Agreement Programs” to locate their name.
* The sticker is free and is good for one academic year (from Sept - August).
* It is only useable with a Monthly Bus Pass.
* It allows the student to purchase a 1- zone monthly bus pass ($69) and travel through 2 or 3 zones with the Fast Trax sticker attached to their student card.
* It does not offer any discount if traveling within 1 zone.
* There is no concession fare for post-secondary students like they had in high school. They are now considered adults.
Cathy Grant

No employee printing from student network

Employees cannot use their employee account to print from student pc's. Employees need to print from their employee workstation, which can be set up to print to a student printer.
Michelle, CEIT

Ask Me desk NW Library

The Ask Me desk NW Library upstairs will be staffed starting Sept. 11 from 11:00am to 3:00pm each day. I will post the schedule at the circulation and information desks for referral if you are sending students upstairs to find books.
The only exception to the schedule next week will be on Wednesday from 2:00pm to 3:00pm. No one will be scheduled during that time due to the All Staff Meeting.
Cathy Grant

New Reserve Procedures Fall 2006

Reserve procedures have been updated to ensure that items being placed on reserve adhere to the new copyright laws.
New reserve request forms and a "Reserve Guidelines for Instructors" handout are available at the circulation desk and will soon be available on-line as well. There are four separate reserve request forms: photocopy, book/cd, AV, and electronic.
During the Fall semester please refer faculty inquiring about putting items on reserve to Helen or Nargis. If they are not available Cathy or myself can speak to them. If no one is available please give them the appropriate forms and a copy of Reserve Guidelines for Instructors. Do not accept old reserve forms from previous semesters.
If you have any questions please see Cathy, Donna, Nargis or Helen.
Thanks, Donna

Student Printing

On Tuesday, Sept. 5th, the first day of classes, CEIT will start instituting the limit of 300 pages per student per Semester. Students, when trying to print, should see a message telling them how many pages they have (300 pages), how many pages they have left in their account and how many pages they are intended to print. Students trying to print using the generic login shouldn't be able to print. If they want to print they have to use their Novell Account.
Employees who are using one of the public computers, when printing, will be asked to enter an access code. Apparently you can enter anything and it should work. There is no printing limit for employees using a public computer. Regarding the pay station, it should be ready next week.
Because the limit is going to start on Sept. 5th, we haven't been able to test the new system in the library. Hopefully everything will be working perfectly on the first day of classes. Our experience with printing at the beginning of the semester has often been negative to say the least. Let's hope that the new system will work fine. CEIT has a page with info about printing (http://www.douglas.bc.ca/ceit/students/comp_accounts/print_faq.html). The page is also linked on our home page under, What's new - Important printing information! If students want more information or have complaints, they can contact the help desk.

Christian Guillou

Registrar Call Centre information

Beginning July 13, 2006 at 10am the Registrars Office will be changing the Helpline and CE format to that of more of a call center format, rather than the existing helpline formats. This does not effect the CE side of the phone registration system in that all callers will still phone the 5472 local. Where the big change occurs in with 5478 (NW) and 6228 (DLC) helplines. The 6228 number will be discontinued with all callers phoning that line being redirected to 5478 for a short period of time until we are able to get most publications advertising this number re-printed.
Dave Dalcanale
ISA Supervisor
Douglas College Registrars Office
604-527-5652
email: dalcanaled@douglas.bc.ca

Circulating MS Office CDs for Employees

The library now only circulates Microsoft Office 2004 for the Macintosh and the rest of the CDs have been removed from Reserves. However, the College still maintains a license with Microsoft whereby employees may purchase software from the bookstore at $20.00 each for home use only.
Available software includes:
Microsoft Windows XP Professional (operating system) - $20.00
Microsoft Office Professional Edition 2003, including: - $20.00
- Word 2003- PowerPoint 2003- Excel 2003- Access 2003- Publisher 2003- Outlook 2003

Employees who purchase this software are required to fill out a form indicating who they are and what they have purchased. I've placed a copy of this form at the Reserves counter where the lone circulating MS Office CD for Macintosh is housed.

Amanda

Floppy drives

The new computers currently being installed in labs and offices do not come with floppy drives.

Alternatives are USB drives or CD.

With CD, use Roxio as the disc-burning application as it is more flexible than the Microsoft version, especially for re-writable discs.

Computers still equipped with floppies for conversion to other media can be found in most employee workrooms, as well as the MousePads, room B1250 at DLC, 3142 at NWC.

Rob Linschoten

Fitness Centre Access

Beginning May 1st, 2006, employee access to the Fitness Centre, Room #1315 at New Westminster will be free.
Employee Access: Within operating hours employees can either sign-in on a drop-in basis by filling in the binder at the check-in counter or pay a $5 deposit on an Access Card for the semester at the Activities Office, Room #1317.
NW Operating Hours:
Spring Schedule* for May 1 - June 30, 2006
Monday - Thursday: 8:30am to 6:00pm, Friday: 8:30am to 4:30pm
Saturday, Sunday, & Holidays: CLOSED
Summer Schedule* for July 4 - September 1, 2006
Monday - Friday: 8:30am to 4:30pm, Saturday, Sunday, & Holidays: CLOSED
* Closed on Mondays, May 22, July 3, August 7.

NOTE: For employees wanting to use the Weight Room at the Pinetree Community Centre across from the David Lam Campus, they can purchase an Activities Card for $5 at the Pinetree Community Centre Kiosk which is valid for one year from date of purchase. For hours of operation, click on the following link: http://www.douglas.bc.ca/csrw/fitness.htm

Community Borrower Policy Changes

1. Effective immediately: a public library card is no longer required for applying for a community borrower's card. Instead, a photo ID (such as a driver's license, passport or BC ID) is required.
2. Effective on May 1, 2006: max number of items that can be signed out by community borrowers is reduced from 10 to 5. This is in response to the increase in demand of our collection by our students and faculty. CBs who obtain a card ON or AFTER May 1 are entitled to borrow up to 5 items max.
CBs who obtain a card BEFORE May 1 are still entitled to borrow up to 10 items until their cards expire. A note of this will be placed in their records.
3. Also starting on May 1, videos and DVDs are restricted to in-library use only for community and reciprocal borrowers.
Thanks to your attention to these changes in our loan policies. Please let me know if you have any questions.
Sam

VPL Databases

If you want to tell students which databases they can access with a Vancouver Public Library card, it is very hard to find the list on VPL's web page. See http://www.vpl.ca/VPL/databases.html .
Jean

Notes for library classes

H: drive Labs, Forms and Handouts Instructional Services - Labs Class Notes.
It contains some notes on doing an introductory class on RefWorks. I plan to do one for primary source legal research next.

I would like to ask that you add to this folder any notes or examples you use in your classes, if you think they would be useful to others. It would be a great way to share ideas, and not to have to keep re-inventing the wheel, when you come up with something that works well.
Patti Romanko

No videos for community borrowers

The Library will no longer lend videos and DVDs to individual reciprocal and community borrowers. In-library use of our audiovisual collection, with the exception of those that are licensed for home use only, is still permitted. The change in policy is largely due to the licensing restrictions of our videos and DVDs. Please note that the change will start on May 1, 2006. This will give our Circulation staff some time to inform community borrowers who already paid the $25 membership fee. New slips explaining this policy change will be printed and attached to the bookmarks for community borrowers.
Sam Cheng

Reactivating student MyDouglas accounts

Students can reactivate their disabled MyDouglas account online. From the myDouglas main page, click on the link "How do I get a user ID and PIN?" At the bottom of the next page, you can enter your user ID to reactivate it.
Sam

Web page header & footer

You can change the header and footer of a web page before you print it. For example, you don't want the date to appear on a web page when you print it. On your IE browser, click on File -> Page setup and you will see the header and footer boxes with a bunch of symbols. Click on the ? at the top right corner, drag the ? to the footer and click. A legend would appear explaining the symbols. So if you don't want the date, just take out &d in the footer box. Then proceed to print.

Class Cancellations Phone Number and Emergency Phone Number

Besides the emergency line (604-527-5452) to find out if the campuses are open in bad weather, there is another phone line that gives class cancellations. That phone number is 604-777-6242.
Debra

Printing Power Point slides for students

To print handouts rather than slides so the print job comes out faster and with less paper waste:
Go to File > Print and at the bottom where is says Print What, select handouts. Select how many mini-slides per page.

Printing/Downloading Attachments: hotmail and MyD

If students cannot print/download a hotmail attachment, forward the original message and attachment to MyDouglas, and do it from there.
If students seem to be blocked from opening their attachments in MyDouglas,this is due to the new pop-up blocker installed with the XP operating system on the student machines. To get around it and open the files:
Once the student tries to download their attachment, they'll have two windows pop up. They should say OK to the first one which asks if they noticed the information bar.
The second window with the big Detach File heading has a unobtrusive yellow bar at the top. Right click on it and select Download File... and follow the rest of the steps to open the attachment.
Amanda

SPSS program for Psychology students

Psychology 2300 students are using SPSS, which is a statistical program. Our library computers do not have access to it but the program is available in the computer labs at NW and DL.
Sam Cheng

Tiny printing at word processing printer at NW

Very often lately, a student will print their document on the NW Word Processing computers and the results will be very small, even though all the settings look correct. To fix this problem the student should select the following:
> File> Print> Properties> Type is:> Choose Plain
Hopefully this setting will be changed at the end of the semester when those computers are reimaged.
Thanks, Amanda

JSTOR citing

For questions on citing from JSTOR, there is a sheet at the Reference desks at both campuses with JSTOR examples for APA, MLA, Chicago and Turabian. The online guides will be updated soon.
Dianne

Language Expertise in BC Public Libraries

Click on http://www.bcla.bc.ca/multilingual and on the right hand side of the page click on the link to Language Expertise in BC Public Libraries.

Infoskills Assignments

To locate a library infoskills assignment, see the "Shortcut to Class Schedules" on the bottom right hand corner of the desktop on the circ. books out computers (at New West).
Jannine

Computer Lab availability

There is a link http://www.douglas.bc.ca/ceit/students/labs/nw_hrs.htm
on the College homepage for the availability of computer labs under the Quicklist dropdown menu labelled "Computer labs". I've also put a link to it on the Library's FAQs page (see left sidebar on library homepage).
Dianne Hewitt

Wireless Access to the Novell Network for Students

Students need to own (or borrow from AV) a laptop with a wireless card installed.

They need to have set up their Novell account on a DESKTOP computer first. This is because they can't get to the Novell account setup page on their laptop without first authenticating, and they can't authenticate until they have a computer account.

Then all they do is launch their preferred browser and an authentication page will come up where they do the usual and enter S + their student number followed by their Novell password.

Amanda

Criminology Legal Citation classess

The Power Point slides for legal citation classes are now in the PowerPoint folder on the H: drive.
Click on the + before Labs, Forms and Handouts
Click on the + before Instructional Services - Labs
Open the PowerPoint Presentations folder.
Patti Romanko

Frank Leonard History BAR assignment

The following are examples of how Frank would prefer his students to cite JSTOR for the BAR assignment.

Notes/Bibliography style
Anku, Willie. "Principles of Rhythm Integration in African Drumming." Black Music Research Journal 17, no. 2 (1997): 211-238. http://jstor.org/.

Text citation/reference list style
Anku, Willie. 1997 Principles of Rhythm Integration in African Drumming. Black Music Research Journal 17 (2): 211-238. http://www.jstor.org/.

There is another method using the stable URL (below) but the students from Hist 2250 BAR assignment can use the website instead.

Anku, Willie. "Principles of Rhythm Integration in African Drumming." Black Music Research Journal 17, no. 2 (1997): 211-238. http://links.jstor.org/sici?sici=02763605%28199723%2917%3A2%C3211%3APORIIA%3E2.0.CO%3B2-Z.

Gretchen

JSTOR and book reviews

JSTOR's search options are not that sophisticated, but they work adequately for this assignment. Students can use the advanced search screen and limit to "review" and add the author's name and key words from title in the "All of these words" search box. If they add author and key title words and then narrow to one field either title or author they will not get results.
Gretchen Goertz

WHMIS and nursing students

WHMIS is no longer on the NW Library ELF computers. Nursing students should go to open lab 5107 for the WHMIS program.
At DLam, it appears one MUST use the public log in and then set up a user name etc. if they are not in the system.

UCFV Psych students

The list of UCFV BA Psych program students will be in the green binder at the Circ Desk. They are allowed to have a sticker if they produce a Douglas College Student Card. If they do not have a student card send them to CLS.
Carole

Catalogue error form online

Technical Services has a new Catalogue Feedback Form on the Contact us page. If you notice a typo, or some other problem which you would like investigated, please fill out the form (or cut and paste the title) with a brief explanation and Technical Services will look into it. If you would like a reply you can fill that part of the form in as well or click no. Both staff and students are welcome to use the online form which replaces the paper Catalogue error forms.
http://library.douglas.bc.ca/contact.html

Gretchen Goertz
Technical Services and Systems Librarian

Text Book Lists

The Bookstore's web-site includes the textbook booklist. The current booklist is available from the main page under "textbooks" http://www.douglas.bc.ca/bookstore/index.html
Booklists for past semesters can be found under "Information for Employees" on the same page.
Donna Stimson

Borrowing policy for Reserves

Please note that the borrowing policy for Reserves is that they are for the use of Douglas College students only. Circulation staff may allow a non-Douglas College student to review a Reserve item at the counter at their discretion and after obtaining a piece of ID from the patron.
Carole

CEIT Tutorials and Workshops

The Centre for Educational and Information Technology at Douglas College has a web page with online tutorials and scheduled workshops http://www.douglas.bc.ca/ceit/techtrain/tutorials.htm
Amanda

H: drive from home

Instructions for employees who want to connect to the H: drive from off-campus are available on the upper portion of Amanda's desk or print out the .pdf file from the CEIT website http://www.douglas.bc.ca/ceit/.There are two variations: one for those who are using Windows XP and another for Windows 2000. It won't work if you're running any other kind of operating system.
* Mary discovered, rather unfortunately, that you will not be prompted to change your Novell password if it's nearing expiration when working from home. You will simply be locked out. A good tip if you suddenly find yourself unable to login.
Amanda

Argumentative essay guidelines

For useful guidelines and sample topics for writing an argumentative essay, do a Google search on "argumentative essay". See the Glendale (Arizona) Community College English Department site at http://www.gc.maricopa.edu/english/topicarg.html .
Mary Matthews

University of Calgary nursing students and ILL

The University of Calgary BCR nursing students have access to ILL services through U of C:
http://www.ucalgary.ca/library/libcon/reqforms.html . We will not be processing ILL requests on their behalf.
Patti

MS Office XP for employees

MS Office XP and MS Windows XP Operating System is available for purchase by College employees. The same policies apply to these CDs as those on reserve, ie: they are only for home use and only for employees. For the time being they are available at CLS but plans include transferring the selling responsibilities to the bookstore. The Office XP package is $5 and the Operating System is $7. Older editions are still available on Reserve in the Library. No information about MAC versions as yet.
Amanda

Students Borrowing from SFU

Douglas College students require nothing more than a valid student photo ID card in order to borrow directly from SFU. Many have been told that they require a COPPUL card. Douglas College is not a member of COPPUL, nor is it eligible to become a member. We have a separate agreement with SFU on a one year trial to extend reciprocal borrowing privileges to our students. Carole is sending a message to her contact at SFU asking him to make sure his staff are up to date on this issue.

Fraser River Initiative
Reciprocal Borrowing with Simon Fraser University, University College of the Fraser Valley, Kwantlen University College and Douglas College

Background
At a meeting of the directors of Kwantlen College, Douglas College, University College of the Fraser Valley and Simon Fraser University last Spring a decision was taken to allow reciprocal borrowing for Faculty, Students and Staff at these institutions. These privileges were to be implemented in the Fall of 2004.

Who is eligible?
Current Faculty, Students and Staff at these institutions.
Reciprocal borrowing privileges are NOT extended to Alumni or Extra-mural Borrowers.

Verification of eligibility
You must present a current Douglas College Identification Card when you apply to receive a library card with one of our reciprocal borrowing partners.

Restrictions on Use
Reciprocal borrowing privileges are extended to all circulating items in the collections with the exception of the following:
- Audiovisual materials (videos, DVDs, slides, audio-tapes, etc.)
- Reserve materials
- Laptops
- Audio visual equipment

People holding reciprocal borrowing privileges will be able to make use of most library services. However they will not have access to:
- Interlibrary Loans
- Off campus access to electronic resources

Duration
This is a one year pilot project beginning September 1, 2004 and ending August 31, 2005.
Prior to the termination of the pilot project it will be reviewed and a decision will be made whether or not to continue with reciprocal borrowing.

Please contact me if you have any questions.
Thanks Carole

ERIC fulltext

To retrieve fulltext journal articles in ERIC, turn on the Fulltext limiter, and the only fulltext that will be retrieved will be journal articles (fulltext documents are not included at this time, but Ebsco is working on a fix).

To get fulltext documents, do not limit to fulltext. Change JOURNAL OR DOCUMENT to read DOCUMENTS. Most of what you retrieve should be fulltext, as basically all ED (ERIC documents) are now in fulltext as a result of a policy change at ERIC.

Calendar Dates

To find out the significant dates in the Douglas College Calendar, go to http://www.douglas.bc.ca/calhtm/intro/import.htm

Scanners for students

Both campuses have a scanner available for student use in the Student Media Centres that are part of CLS, located beside room 3100 at NW and in room B1251 at Coq.

A self-serve system using wall calendars is in place. At NW, students go to room 3100 to book use of the scanner but they can drop in if there is no prior booking. If a student wants to use the NW scanner after 4:30 or on Saturday, s/he can go to Security and Security will allow use of the room after presentation of a current student card. The scanner is for course related use.

Business in Vancouver newspaper (click here)

To search Business in Vancouver online, connect above, choose Entire Archive, do a search, click on a title, and when prompted for a subscriber ID #, the number is 3902.